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May 06, 2008
Employment Opportunities with the IRS
Lions World Services for the Blind Contact Collection Representative Course
Our next class for the Contact Collection Representative vocational course starts on June 30, 2008. Clients must report to us by June 2, 2008, for the required evaluation period. IRS offices for this program are located in the following cities: Atlanta, GA; Austin, TX; Brookhaven, NY; Buffalo, NY; Denver, CO; Detroit, MI; Fresno, CA; Jacksonville, FL; Kansas City, MO; Nashville, TN; Oakland, CA; Philadelphia, PA; and Seattle, WA. Not all offices may be hiring at this time.
This four-month course trains individuals who are blind and visually impaired to work for the Internal Revenue Service in tax collection. Each person selected for the course will be placed in employment with the IRS upon successful completion of the program. Entry level is GS 5 with promotion potential to GS 8. Once on the job, Contact Collection Representatives respond to incoming telephone and written inquiries regarding tax delinquent cases, adjustments to taxpayer accounts, and general service procedures. The individual will analyze and resolve tax processing problems, provide information and recommend enforcement action on all types of individual and/or business accounts. Extensive reading may be required on the job and while in training.
Training at LWSB involves learning the use of the personal computer with ZoomText, JAWS for Windows NT and Braillestar. Students also learn technical information about tax law, regulations, and IRS procedures.
Course qualifications include good independent living and orientation and mobility skills and the ability to read print at 100 wpm with 75 percent comprehension, or Braille at 60 wpm with 75 percent comprehension. Written communication, including keyboarding for business correspondence and filling out forms with a keyboarding speed of 30 wpm, is required. A 12th grade spelling level is required, as is the ability to pass a math test using a calculator with 90 percent accuracy. Clients must also be able to work well with people under pressure. A high school diploma or GED with four years of college or equivalent work experience is required.
Applicants must be U.S. citizens and are subject to FBI name and fingerprint check, employment checks, income tax verification for the past three years, and any other information relevant to selection for employment. Males born after December 31, 1959, must be registered with the Selective Services.
For referrals or more information contact:
Kristin Dow, Vice President for Recruitment and Admissions
(501) 664-7100
(800) 248-0734
www.jobs.irs.gov/dis_lionsworld.html
Posted by Nancy at May 6, 2008 07:07 PM